Bookings requests can be submitted 24 hours a day 7 days a week through our website at www.onsitemassageco.com/whatever or between 9am and 5.30pm Monday to Friday by telephone and will be responded to by the Therapist chosen by the Customer within 48 hours. Where bookings are not confirmed within 48 hours, contact OSMC on 08450 090 212.

For bookings that are required immediately or in less than 48 hours, the Customer should contact the Therapist by telephone in addition to filling in a booking request form on the website.

Therapist’s availability will vary but appointments are generally available between 9am and 9pm 7 days a week. If the Therapist is not available at the booking request time, the Therapist will contact the Customer directly to arrange a mutually convenient time.

OSMC will confirm the booking by email once the booking details have been agreed between the Therapist and the Customer. Bookings are not confirmed until the Customer receives the booking confirmation email. If the Customer does not receive the booking confirmation email within 48 hours of the booking request, they should contact OSMC by emailing info@onsitemassageco.com or calling 08450 090 212.

The minimum booking period for any Service is one hour (60 minutes) exclusive of travel time both to and from the Customers location. Should the Customer require the Therapist to work in excess of the 1 hour period, time can be purchased in blocks of 30 mins @£25 per 30 min block in advance by calling OSMC on 08450 090 212.

OSMC will, so far as possible, check that each Therapist is fully qualified and insured to practice their stated Treatments. Copies of qualification and public liability/professional indemnity insurance certificates are available to the Customer upon request.

OSMC ensure that all Therapists agree to a strict code of ethical practice although OSMC cannot monitor or take responsibility for the day-to-day activities of its individual Therapists.

OSMC warrants to the Customer that the Therapist shall provide the Services using reasonable care and exercising proper professional skill and diligence in the rendering of the Treatment and, as far as reasonably possible, in accordance with the information provided. However the responsibility for the performance of the Services lies with the Therapist.

For home visits, Customers must provide the Therapist with a suitable environment to carry out the service including access to sufficient light, power point, hot water, reasonable working space to set up and everything that the Therapist may reasonably require in accordance to health and safety requirements.

Customers must provide accurate details for the booking including location address, email address and phone number along with any special requirements or pre existing medical conditions.

It is recommended that you consult your doctor prior to making a booking if you have any pre existing medical condition. If you have not consulted your doctor nor discussed your pre existing medical condition with your therapist prior to confirming your bookings and you’re therapist deems you unsuitable for treatment after the medical history questionnaire, you will not be entitled to a refund

Customers must complete a medical history consultation on their first treatment and inform the Therapist of any medical history that may affect the treatment. You will also be asked to sign a disclaimer form for insurance purposes.

The therapist reserves the right not to carry out the service if he or she reasonably thinks it is in breach of health and safety regulations or that they deem the customer unfit to receive a treatment. If the customer is in any doubt as to whether they are unsuitable to receive the requested treatment they must raise this with OSMC or the Therapist before they confirm their appointment.

In the unlikely event that any of our Customers have cause for complaint, all complaints should be made in writing and sent by post or email to OSMC. All complaints are taken with the utmost seriousness and will be investigated thoroughly. Therapists in breach of Code of Ethics are liable to suspension or expulsion.

The Customer acknowledges that the Therapist remains self-employed and is an independent contractor, not an employee of OSMC and that any liability as to the provision of a Massage is between an Individual and the Therapist.

OSMC shall have no liability to the Customer for any loss, damage, costs, expenses or other claims for compensation arising from the use of the Services by the Client, and the entire liability shall not exceed the amount of the charges for the provision of the Services.