Frequently Asked Questions

About Us

What services do you provide?

We provide mobile massage therapists at events and workplaces throughout England, Scotland and Wales. Treatments include acupressure chair massage, Indian head massage, reflexology, hand and foot massage, manicures and pedicures, sports, remedial and holistic massage. We also provide wellbeing workshops that include nutrition advice, posture awareness, stress management, relaxation techniques, pilates and yoga.

What experience and qualifications do you have?

All our practitioners are qualified to a minimum of Diploma level as a massage or complementary therapist with the majority being multi skilled and holding certificates for several different therapies. Experience ranges from 1-15+ years and we always work hard to ensure we place the right practitioner with each client depending on your requirements. All our workshop presenters are qualified and experienced in their field and we can provide further details regarding individual presenters on request.

Are you insured?

All our practitioners have professional indemnity and public liability insurance of up to £6m. We hold a current copy of their certificates on file which are available on request.

Where do you travel to?

We are a national company and have massage practitioners based across England, Scotland and Wales. We are also happy to provide practitioners for events in Europe having sent teams to Luxembourg, Milan and Copenhagen for past events.

The Booking

How much notice do you need for a booking?

We generally require at least 48 hours’ notice for a booking however we can sometimes accommodate you at shorter notice depending on your location and our therapist’s availability. The more notice we have, the more likely we will have availability on your requested day.

Is there a minimum call out?

Yes, we have a minimum call out of 2 hours for all treatment bookings and 1 hour for workshops and classes.

How far in advance will the practitioner arrive?

Usually about 20 minutes before their start time in order to familiarise themselves with your location and set up their treatment area.

What equipment will the practitioner bring?

They will bring with them all the equipment needed to provide the requested service. This may include a massage chair or couch, music player, sanitised wipes and sprays to keep themselves and their equipment hygienic, presentation & handouts.  For an additional charge, we can also provide gazebos for outdoor events & yoga mats for yoga classes.

Does the practitioner wear a uniform?

Yes, we provide our massage practitioners with an On Site Massage Co t-shirt which they pair with smart black trousers. However, if you would like to provide us with your own branded t-shirts or tunics we are happy to wear these instead.

Do I need to inform you of any medical conditions?

We take your health and wellbeing very seriously. All our practitioners will bring a consent form with them and ask each participant to read and sign it before their session begins. This takes less than 30 seconds to complete. If you have any medical condition or contraindication to the treatment you will be able to discuss it with your practitioner beforehand. In some cases, you may be asked to provide a doctor’s referral before receiving a treatment. It is our general policy not to treat in the first trimester of pregnancy.

What type of room and how much space is needed?

For bookings at events, we need around 2m sq per massage chair to work comfortably in. However if space is of a premium we can do head, neck and shoulder treatments using a regular chair or stool which takes up a little less space. We’ve worked in exhibitions halls, shopping centres, outdoor inflatable tents, under awnings, muddy fields, you name it we’ve been there so anything is possible! For workplace bookings we would recommend providing a separate room or semi-private area for treatments to take place. The area needs to be a minimum of 2m sq that doesn’t block any corridors/exits. A carpeted floor is preferable so that the massage chair doesn’t slip and we recommend covering glass doors etc to ensure a relaxing atmosphere for the massage. Our practitioners can provide ‘at desk’ massages if required.

Do I need to provide anything?

All we need is for you to accept the booking details and our T&C’s email and then your booking is confirmed. We need a nominated contact person for the practitioner on arrival and it’s also really useful for you to provide information about your location, parking, site access and security prior to the booking taking place. The practitioner will need access to water and a toilet and would benefit by being informed of your building’s health and safety procedure on arrival.

How are the individuals appointments scheduled?

For workplace bookings or bookings where it’s appropriate to run a schedule, we’ll provide a blank template for you to fill in with the time slots and breaks set out. For events bookings we usually operate a first come, first served system. Once we know the circumstances of your booking we can recommend the best way to book people in. For regular bookings, we can provide an online booking system that can be accessed 24/7.

How long should a treatment be?

Treatment times vary between 10 & 30 minutes for seated treatments and 20 & 60 minutes for couch treatments. The choice is yours and will depend on the type of event, how many people are to have a treatment and the benefits you are looking to gain from the sessions.

Will the practitioner need a break?

For bookings over 3 hours, a break will be required. The length of the break will depend on the total length of the booking, for example a 4 hour booking may only require a 15-30 minute break whereas a 6 hour booking will require an hour break so, if you book a practitioner between 10am & 5pm they will be massaging for 6 hours with 1 hours break time. We do not charge for scheduled break time.

Pricing & Payment

How much does it cost?

Treatments cost between £38.25 and £60 per hour depending on the treatment, amount of hours booked and frequency of booking. Workshops are individually priced. Please see our Prices page.

How do I pay?

You can pay by credit card, BACS or cheque. For one off bookings you will be required to pay in advance of your booking. For regular bookings, your first session will be paid for in advance then for subsequent months we will invoice you monthly after the session/s have taken place.

Do you have discounts for regular bookings?

Yes. We offer discounts for regular bookings and large volume bookings. Please see our Prices page for details.

Are there any additional costs for travel expenses?

We have practitioners local to your area so there will be no additional costs for travel expenses in England, Scotland and Wales. We may need to charge for travel and accommodation for any bookings outside of these areas. We may levy a charge for parking costs or for our workshop presenters travel costs depending on location.

Can individuals pay?

Unfortunately we do not accept cash payments from individuals on the day. However, if you are using our online booking system, individuals can pay by credit or debit card when they make their booking. If  individuals having a massage prefer to pay for part or all the amount in cash, we request that you have a designated person to collect each person’s fee prior to the booking taking place.

What is the cancellation period?

Once  you have accepted our terms and conditions and a booking has been confirmed, our cancellation terms are as follows:-
Cancellations made with 72 working hours’ notice or more – 10% of the fee paid.
Cancellations made with less than 72 working hours’ notice – 50% of the fee paid.
Cancellations made with less than 24 working hours’ notice will be charged at the full rate.
Changes to the Agreed Hours may be made by either party giving 10 days written notice.
Changes to the Agreed Hours with less than 10 days notice are at the discretion of OSMC.

Company Registered Details

On Site Wellbeing Company Ltd
St George’s Works, 51 Colegate, Norwich NR3 1DD
Company No: 4709752

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